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Our IT Services
Pioneering Your Success
Choosing the Right Level of IT Partnership
Clarity first. No jargon. No guesswork.
Every business is at a different stage of IT maturity.
Your systems, your people, and your risks aren’t the same as anyone else’s, so your IT shouldn’t be either.
That’s why we offer three tiers of managed service.
Each one is built around real operational needs, modern security standards, and the level of protection your business requires today, with a clear path to where it needs to be next.
This is about choosing the right level of partnership, protection, and accountability for your organisation.
Below is a simple breakdown to help you choose with confidence.
Simplicity
Essential support with dependable security, nothing unnecessary, nothing overwhelming.
Built for businesses that need stable, reactive IT help and basic protection while keeping things predictable.
You get:
• Jargon-free remote helpdesk (reactive)
• Online ticketing & remote assistance
• Basic endpoint protection (anti-virus)
• Basic email filtering
• Lightweight asset tracking
• Ticketing & case updates
Simplicity is ideal for businesses that:
• Need essential support only
• Want predictable monthly costs
• Aren’t ready for a fully managed service yet but want the groundwork in place
Core
The modern business baseline, proactive, protected, and aligned with best practice.
Everything in Simplicity PLUS the managed protection, monitoring, and oversight required for real cyber resilience.
You get:
• 24/7 anti-virus & cyber protection (monitored by humans)
• Proactive monitoring & alerting
• IT roadmap management
• Monthly IT reports
• Email security — anti-spam, malware & phishing protection
• Cloud backup for Microsoft 365 incl. disaster recovery
• Password manager & secure document storage
• Managed email signature & bespoke design
• Domain/DNS management & DMARC alignment
• Security awareness training & Phishing Simulation, zero trust web browser
Core is for businesses that:
• Want fewer problems and reduced risk
• Expect proactive guidance and accountability
• Need a solid, secure baseline to grow safely
Advantage
Advanced protection, resilience, and compliance-ready controls, for businesses that are serious about security
Everything in Simplicity & Core PLUS enhanced tooling, stronger defences, and future-proof resilience.
You get:
• Encryption & enhanced email security
• Anti-phishing & anti-spoofing protection
• Microsoft 365 backup + full disaster recovery coverage
• Enhanced password manager
• Secure document storage & access controls
• Business continuity planning & future-readiness
• Vulnerability reduction & Zero Trust for your PCs, laptops, and web browser
• Advanced monitoring & response
• Advanced domain/DNS oversight
• Managed email signature & bespoke branding
Advantage is ideal for businesses that:
• Need rigorous, demonstrable security
• Want supply-chain credibility and compliance alignment
• Require resilience, continuity, and strategic IT leadership
Additional Services
Cyber Essentials & Cyber Essentials Plus
Security that protects your business today and prepares you for tomorrow.
Cyber Essentials isn’t just a certificate, it’s the baseline of a safe, credible, and resilient business.
We integrate CE and CE+ readiness into your ongoing IT strategy so you’re always aligned, always audit-ready, and always ahead of evolving expectations like the Cyber Resilience Bill.
Cloud Backup & Business Continuity
Your data protected. Your business uninterrupted.
Your data is one of your most valuable assets and it should never be left to chance.
We provide secure, automated cloud backups and resilience-first continuity planning designed to keep your business operating, even when the unexpected happens.
What you get:
- Secure UK-based cloud storage
- Automated tested backups
- Fast recovery times
- Protection against ransomware, outages, and human error
- Clear reporting so you always know your data is safe
This isn’t just backup. It’s peace of mind.
Microsoft 365 Management
Microsoft 365, Managed with Intent
Microsoft 365 is the backbone of your business productivity only when it’s configured, secured, and managed properly.
We take full ownership of your Microsoft environment, ensuring it is secure, optimised, and aligned with your business goals.
What you get:
- Strong security baselines built around industry best practice
- Account, access, and device management that keeps your team protected
- Proactive monitoring and threat prevention
- Licensing management that avoids waste and saves money
- Clear guidance on how to get the most from the tools you already pay for.
This isn’t 'set it and forget it' Microsoft 365.
This is a secure, streamlined productivity platform built deliberately around your business.
Penetration Testing & Security Assessments
Specialist security testing, coordinated and managed by PDR IT.
When deeper, specialist testing is required, we work with accredited security partners to deliver professional penetration testing that helps you strengthen your resilience and validate your controls.
What you get:
- Accredited, independent testing
- Clear reporting in plain English
- Remediation guidance you can actually act on
- Testing integrated into your wider IT and CE+ alignment
- A single point of coordination, we handle the process for you
Serious security requires serious expertise.
We make it simple, structured, and aligned with your goals.
Keeper — Password & Access Security
Simple, secure, user-friendly password management.
Weak passwords are one of the biggest cyber risks to any business.
Keeper gives your team a secure, easy-to-use password manager that protects every login and every user, without adding complexity to their day.
What you get:
- Secure vaults for every user
- Strong, unique passwords generated automatically
- Shared credentials managed safely
- Centralised admin control
- A major reduction in credential-based attacks
Strong security starts with your people. Keeper makes it simple.
Voice Over IP (VOIP)
Reliable, modern communication integrated into your wider IT environment.
Your phone system should support your business, not slow it down.
Our cloud telephony solution delivers clear, reliable communication that works hand-in-hand with your IT systems and keeps your team connected wherever they work.
What you get:
- High-quality cloud calling
- Flexible remote-working support
- Professionally managed setup and ongoing support
- Integrated call routing, voicemail, auto-attendants, and more
- A secure, modern platform aligned with your business
Broadband & Connectivity
Business-grade connectivity that keeps your company moving.
We provide fast, stable broadband through our trusted network partner, we manage the entire setup and support process so you never have to deal with the complexities.
What you get:
- Reliable business-grade connections
- Professional installation and configuration
- Ongoing monitoring and support
- A single point of accountability for your IT and connectivity
- Connectivity that works seamlessly with your security and systems
Connectivity shouldn’t be a headache. It should be the foundation your business runs on.
Domain, DNS & DMARC Management
Protecting your identity, improving your deliverability, and reducing business risk.
Your domain, DNS, and email authentication (DMARC, DKIM, SPF) are critical foundations of trust and communication yet they’re often ignored until something goes wrong.
We take ownership of your domain and email security posture, ensuring your business stays protected, credible, and visible.
What you get:
- Full domain & DNS management
- DMARC monitoring, reporting & alignment
- Improved email deliverability & marketing ROI
- Strong protection against spoofing & impersonation
- Secure renewal and ownership processes
- Configuration aligned with security frameworks & CE+ expectations
This isn’t just DNS tidying. It’s protecting your identity, strengthening your reputation, and safeguarding every message your business sends.
IT Procurement
Modern, business-grade hardware, specified and sourced with purpose.
We ensure your team has the right tools to work securely, smoothly, and productively.
Every device and component we procure is aligned with:
- your business goals
- your security standards
- your compliance requirements
- your long-term IT roadmap
What you get:
- Specification of the right business-grade hardware
- Procurement managed end-to-end
- Devices pre-configured to your security and management standards
- Consistency across your fleet
- Reduced downtime and fewer support issues
- Clear lifecycle planning and budgeting
Investing in hardware is about getting the right tools that protect your business and support your growth.
