FAQ

 FAQ Page

We’d love to hear from you and learn how we can help, we appreciate that IT can be confusing and daunting. No matter how small or big your request you deserve respect and to feel comfortable. Our friendly team are on hand to deliver IT in a way that you understand and built to suit you.

Simplifying Technology

  • Do you have a minimum user count?

    No, we pride ourselves on tech being accessible to all. Whether you are a team of 20, 6 or 1 we be delighted to work with you. You shouldn’t be paying for users you do not need! 

  • What are Managed IT Services?

    Managed services are the proactive management of IT typically provided by an MSP (Managed Services Provider). Providing a proactive delivery to IT services and access to experienced IT professionals.

  • Can I do my own IT?

    When starting out it can be tempting to do your own IT in a bid to save money, unfortunately, this often leads to more issues as you find most of your time is being taken up by IT issues. Costs will also likely increase, we’re here to help you utilise cost and plan your budget making it more cost effective to engage our services as soon as possible.

  • Am I too small for Managed IT Services?

    No is the short answer, when other companies enforce a minimum user count it is easy to conclude that you are too small. The truth is tech is an investment and is crucial to your business success. We work with you as your Jargon Free & Trusted IT Partner to ensure your needs are met and reduce your operational expenses. We’re with you for the long haul.

  • What kind of services do you provide?

    We provide a range of services from Managed IT services, pay-as-you-go support and projects. Pen testing and Cybersecurity offerings. Web design & VOIP, we also partner with other experts to deliver tech that works for you. Learn more here.


    Learn more about our partners here.

  • Why do I need professional IT services?

    No one cares about IT when it works, when it doesn’t its everybody’s business. Using our services ensures that you have a proactive approach and comprehensive continuity plans are in place. Our friendly team work with you and have your back too. Our services provide you with peace of mind as we focus on the technology whilst you focus on your business.

  • How much do Managed IT Services cost?

    Costs vary depending on the package you go for; our Managed Services are charged on a per-user basis. We are transparent in our pricing and provide you with this information during your initial audit for you to make an informed decision.

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  • What are your background and experience?

    Our team and partners have a wealth of experience, one of the perks of Managed IT Services is that the experience varies from junior through to leading expert. We have a clear line of different levels of escalation giving you confidence that your tech is in good hands.

  • Are you accredited?

    We are Cyber Essentials accredited which means that we meet the UK government’s minimum standards for cyber security. Our data centre is ISO27001 – certified for information security management and ISO22301 - certified for business continuity. Our team of Pen testers are CREST certified which is recognised worldwide as being the best indication of knowledge, skills and competence.

  • What is a Microsoft Partner?

    As a Microsoft Partner we support you and manage your Microsoft Services on your behalf. This also enables us to manage your billing, licensing and services. This ensures your services have 99.99% of uptime enabling you to carry on doing what you do best.

  • Do you provide advice?

    Yes, we pride ourselves on being able to advise you. We like to provide you with all the options available, providing you with the pros and cons of each which allows you to make a decision that is right for you.

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  • Why is my computer running slow?

    There could be various reasons why your computer is running slow. At PDR IT Solutions, we can help diagnose and address the performance issues affecting your computer. Our experts will conduct thorough diagnostics to identify potential causes such as insufficient memory, software conflicts, malware infections, or outdated hardware. Based on our analysis, we will provide recommendations and implement optimisations to improve your computer's speed and overall performance. We focus on both hardware and software aspects to ensure a comprehensive solution tailored to your specific computer environment.

Interested in our services? We’re here to help!

Start your IT journey today!

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