Got questions? You’re in the right place.
This page answers the most common questions organisations ask when choosing an IT partner.
If you need more detail or want to talk through your specific setup, we’re always happy to help with clear guidance, straight answers, and zero jargon.
Simplifying Technology
What does working with PDR IT look like?
We take time to understand your business, your goals, and the way you operate.
From there, we build a structured IT foundation, provide proactive guidance, and meet with you regularly to keep everything aligned with your direction, not just to fix issues.
What makes you different from other IT companies?
Clear communication, proactive guidance, and a partnership built on trust.
We don’t force clients into rigid templates, we tailor our approach around how your business actually works.
Our role is to guide decisions, reduce risks, and keep your technology running smoothly with consistent attention and accountability.
Do you support businesses of all sizes?
Yes, size doesn’t matter; mindset does.
Whether you’re a single-person professional or a 200-person organisation, we work best with businesses that value clarity, structure, and long-term thinking.
Do you work alongside internal IT teams?
Absolutely.
We can support, guide, or enhance your internal IT function from strategy and security to hands-on support.
Many clients see us as their IT leadership layer.
What does onboarding involve?
We start by getting to know your business, how you work, what you rely on, and what good looks like for your team.
If you’re moving from another IT provider, we manage the transition professionally and minimise any disruption to your operations.
From there, we document your systems, secure access, stabilise your environment, deploy our management tools, and reduce any immediate risks.
This gives us real visibility into your setup so we can support you properly from day one.
Most clients feel the difference within the first few weeks.
How quickly can you respond if something goes wrong?
Most issues are resolved remotely within minutes, and critical issues are escalated immediately.
More importantly, our proactive approach prevents the majority of problems from happening in the first place.
Do you offer break-fix or pay-as-you-go support?
Book your FREE ConsultationNo, and there’s a good reason.
Break-fix creates uncertainty, hidden costs, and constant firefighting.
Our clients want stability, predictable costs, and systems that just work, so we only deliver fully managed services that produce real results.
Do you handle cybersecurity as part of your managed service?
Yes.
Security is integrated into everything we do, threat protection, monitoring, backups, email security, identity protection, and best-practice configuration.
You don’t pay extra for 'bolt-on security' that should have been included from day one.
What industries do you work with?
We’re industry-agnostic.
We work with businesses that value clarity, professionalism, and proper IT foundations, regardless of sector.
Can you help us plan for growth or upcoming changes?
Yes, this is a core part of our partnership approach.
We help you plan ahead, make informed decisions, and scale without technology becoming a blocker.
What does it cost to work with you?
Book your FREE ConsultationPricing depends on your size, setup, and the level of service required.
What is consistent:
- transparent pricing
- predictable costs
- long-term value
- no hidden extras or surprises
We’ll give you a clear proposal once we understand your environment and goals.
How do we get started?
Book a conversation with us.
We’ll understand your challenges, goals, and ambitions and show you what your IT could look like with the right partner in place.
Interested in our services? We’re here to help!
Start your IT journey today!

