Our work with Bombardier

Project Scope

Brought in to assist with the onboarding from the recent relocation into a bigger and modernised hangar at Biggin Hill Airport, Bombardier have an in-house IT team, however, chose PDR IT to be the first point of contact for the day-day operations for onsite IT during this process.

We successfully delivered our scope with resolving user issues and overseeing the escalation of faults providing an active line of communication between the end users and central IT team. This was achieved by having an onsite presence enabling the Bombardier team from junior through to senior leadership to report faults as well as liaising with various parties to promote active line of communication to identify key areas to improve infrastructure and improved day to day running of systems.

PDR IT took ownership by being the Bombardier representative to ensure the backlog of faulty/damaged Dell equipment was repaired by Dell. This required successful due diligence to ensure that the equipment would be available and ensuring that Dell site visits were utilised to ensure multiple equipment was repaired in one visit to prevent further hinderance.

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